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FAQ

What payment methods do you accept?

We accept bank transfers, credit and debit card payments, PayPal, Skrill, Dotpay, Giropay, SafetyPay, Carte Bleue, Mister Cash, Direct eBanking, CashU and UnionPay.

How long does it take to fund my account?

If you use credit or debit card, your account will be funded in 10 minutes after approval. If you send money via bank transfer, it will take 2-3 business days.

How long does it take to withdraw money from my account?

It usually takes 2-3 business days for you to receive money on your bank account or credit/debit card.

Do you charge any fees for funding my account?

Depending on the method of payment and the currency of your account certain fees are applied. Note that some banks may charge you a bank transfer fee.

Do you charge any fees for withdrawing money?

We do not charge any fees or commissions for withdrawals. For bank transfers there are only bank fees* and no additional fees on our side. Please keep in mind that for security reasons we will most likely return your money using the same payment method you have initially used for your deposit.

*For all withdrawals, our bank applies a fee of EUR 5 (or its equivalent in other currency). Please note that your bank might also apply a fee.

Can I fund my account through someone else’s bank account or credit card?

No. Your account can be funded only from your own bank account or credit card.

How can I withdraw funds from my account?

For security reasons, we will return your money using the same payment method you have originally used to fund your account.

  • If you have funded your account using a bank transfer, we will return your money to your bank account initially used by you.
  • If you have used a credit/debit card to fund your account, we will refund money to your card. If you have used more than one credit/debit card, we will automatically select one of them to refund your money.
  • If you have funded your account via PayPal, we will return your money to your PayPal account.

Note: If you have used various payment options to fund your account, please note that we will refund money to your credit/debit card.

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