Privacy Policy
In order to open and maintain customer accounts, we obtain and hold personal information. This statements outlines how we manage such information to ensure we meet our obligations to respect our customers’ privacy and that all such information remains confidential. We are bound by the terms of the Data Protection Act (1998).
What sort of information do we need and why?
In the course of opening an account for you, we need to collect information to enable us to establish your identity and the appropriateness of our products to your circumstances. To do this, we will request your name, address, date of birth, contact details, income and savings. We may ask for additional information such as, but not limited to, trading statements and employment details.
We will request this information from you through our application forms, and also use our own records and information from other sources where applicable.
This information helps us fulfil our regulatory requirements. If you choose not to provide some information, this may mean that we cannot provide you with the service you have requested.
We keep the information as up to date as possible, and will change any details, such as your address, promptly when you inform us that they have changed.
How will this information be used?
The primary purpose for obtaining this information is to establish an account for you. You confirm that you are informed and accept that while you have an account, we may also use your personal data for identification verification and for Anti-Money Laundering and Countering terrorist financing purposes, to enhance the service offered to you and to our customers in general, to review your ongoing needs and to provide you with information which we believe may be relevant to you.
We will not sell your personal data, but you agree that it may be disclosed to:
- Other companies within the Trading 212 group
- Any courts, regulatory or other official bodies as agreed or may be required by law
- Credit reference agencies
- Other third party service providers who we may engage to provide research, identity verification checks, insurance or other services to us or to the Trading 212 group
- Anyone you may authorise, or who may be authorised under the terms of our contract
We will require any organisation to whom we disclose your information or who may obtain it on our behalf to ensure its confidentiality, and to handle it in accordance with the Data Protection Act (1998).
How will we store your confidential information?
Your information will be held on our secure computer systems and paper files. We have in place systems and procedures to prevent unauthorised access, improper modification or disclosure, misuse or loss of information.
We need to hold your information for some time after you have given it to us, even if we no longer have a relationship with you. Once we consider that that information is no longer needed, we will destroy it.
Your right to check what information we hold
In accordance with the Data Protection Act, you may request a copy of the personal information we hold about you. You may also ask us to amend any factual inaccuracies. To request information, we will need to verify your identity. We may charge a fee to cover the cost of this verification and for providing this copy.
Upon receiving a request from you and upon the receipt of the applicable fee, we will acknowledge your request and respond to you within 40 days.
Complaints
If you consider that we have breached our obligations under the Data Protection Act or this policy, or have otherwise failed to respect your confidentiality, you can complain to us by using the contact details below.
If you are not satisfied with our response to any complaint, you should contact the Information Commissioner on +44 1625 545 745.
Contact Details
If you want to:
- make a general enquiry about our privacy policy
- change your personal information
- access your personal information
Contact Trading 212 UK Ltd.
Phone: +44 203 769 98 97
Email: info@trading212.com
Address:
Trading 212 UK Ltd.
107 Cheapside
London
EC2V 6DN
or
Contact Trading 212 Ltd.
Phone: +359 2 448 48 50
Email: info@trading212.com
Address:
Trading 212 Ltd.
3 Lachezar Stanchev St
Litex Tower, floor 10
Sofia
1756
Cookies on Trading212.com
Cookies are small pieces of text stored on your computer when you visit a website.
They are not programs and cannot be executed as code or deliver viruses – instead, cookies act more like a passport, which the site checks and updates whenever you visit.
Almost every site on the internet uses cookies and their functions include:
- verifying your identity for security purposes
- determining the type of browser and settings you are using
- allowing site owners and third-party advertisers to tailor content to your preferences
By using our services, you give your consent to us or our partners to put a cookie file on your computer or mobile device.
We use the following types of Cookies:
| Cookies in the Website* | Expiration | Description of purposes |
|---|---|---|
| PHPSESSID | End of browser session | This session cookie is used to distinguish one website visitor from another, thus preserving visitors’ information and preferences. |
| 2db95e8e1a9267b7a1188556b2013b33 | 25 years | This cookie tracks logins inside the trading platform. It is essential for the visitor to be able to log in to the trading platform. |
| f1ae4c012e45357f7c763db3d679186a | 25 years | This cookie tracks login attempts. It is used for security purpose. It is essential for the visitor to be able to log in to the trading platform. |
| 9f28c301f2e10a88cb2a6b680c545bdcb493983a | 1 month | This cookie is used for an automatic login to the Demo trading platform. It is applicable only if the visitor checks the "Remember Me" option when logging in to a Practice Account. |
| extensionInstalled | 1 month | This cookie is set when a visitor installs or closes the extension promo bar. It is used to prevent the extension promo bar from popping out every time the visitor lands on the login page. |
| cookie_warning | 10 years | The cookie is set when a person closes the cookie warning bar in order to prevent the bar from popping out on each and every page and disturb the visitors' experience. |
| risk_warning | 10 years | The cookie is set when a person closes the risk warning bar in order to acknowledge the notification and prevent the bar from popping out on each and every page and disturb the visitors' experience. |
| odapAd | 7 days | This cookie tracks the initial open practice account page link. |
| Cookies in the Trading Platform | Expiration | Description of purposes |
|---|---|---|
| JSESSIONID | End of browser session | Automatically created user session for the trading platform. It is used in conjunction with "TRADING212" to distinguish one trader from another. |
| TRADING212 | End of browser session | Login token used to track current trader in the trading platform. |
| TRADING_LANG | End of browser session | This cookie keeps track of the trader's current preferred language. |
| BAYEUX_BROWSER | End of browser session | This cookie is essential for our services in order to provide trading quotes at the platform. |
| Third party cookies | Expiration | Description of purposes |
|---|---|---|
| __utma | 2 years from set/update | It is used to distinguish users and sessions. The cookie is created when the javascript library executes and no __utma cookie exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmb | 30 mins from set/update | It is used to determine new sessions/visits. The cookie is created when the javascript library executes and no __utmb cookie exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmc | End of browser session | It isn’t used in ga.js. It’s set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. |
| __utmz | 6 months from set/update | It stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. |
| id | 1 year | Tracking code cookie |
| _bcvm_vid_ | End of browser session | Boldchat cookie |
| _bcvm_vrid_ | 1 year | Boldchat cookie |
| bc_pv_end | End of browser session | Boldchat cookie |
| bc-visitor-id | 1 year | Boldchat cookie |
| bc-visit-id | End of browser session | Boldchat cookie |
* The website uses all Facebook cookies.
If you block cookies, you will not be able to use all the features on our website and trading platform. You can also delete cookies already stored on your computer. Again, doing this may have a negative impact on the usability of our Services.
In addition, we use “Google Analytics” to analyse the use of our website. “Google Analytics” generates statistical and other information about website use by means of cookies on users' computers. The information generated in relation to our website is used to create reports about the use of the website. “Google” will store this information. “Google's privacy policy” is available at: http://www.google.com/privacypolicy.html.