Trading 212 is committed to the protection of your personal data and we do not access or use it for any purpose other than providing, maintaining and improving our services and as otherwise required by law. In order to open and maintain client accounts, we obtain and hold personal information. This policy outlines how we manage such information to ensure we meet our obligations to respect our clients’ privacy and that all such information remains confidential. We are bound by the terms of the General Data Protection Regulation 2016/ 679 (GDPR) and any applicable data protection law.
This Privacy Policy applies to the data processing activities of any entity within Trading 212 Group Limited (‘‘Trading 212’’). The two main legal entities within the Trading 212 Group are:
1) Trading 212 UK Ltd.
Phone: +44 203 769 98 97
Email: info@trading212.com
Address: 107 Cheapside
London EC2V 6DN
Trading 212 UK Ltd. is a company registered in England and Wales (Register number 8590005). Trading 212 UK Ltd. is authorised and regulated by the Financial Conduct Authority (Register number 609146).
2) Trading 212 Ltd.
Phone: +359 800 46049
Email: info@trading212.com
Address: 3 Lachezar Stanchev Str.
Litex Tower, floor 10
Sofia 1797, Bulgaria
Trading 212 Ltd. is registered in Bulgaria (company number 201659500). Trading 212 Ltd. is authorised and regulated by the Financial Supervision Commission (FSC) (Register number RG-03-0237).
When you access our Website at www.trading212.com, our Trading 212 platform, Trading 212’ product page in the Apple App Store or Google Play Store (together with the ‘‘Website’’), connect to, sign up to, participate in, create an account for, make individual operations within or otherwise use our services, we may collect personal data about you. We also process the personal data that we received from you as part of the contractual relationship that we have with you or for the purposes of legitimate interests pursued by Trading 212. We also process data that we have legitimately received from publicly available sources.
We will request this information from you through our application form, and also use our own records and information from other sources for compliance with legal and regulatory obligations.
The processing and the storage of your personal data is necessary to provide you the services described in the Trading 212 Client Agreement and Share Dealing Service Terms of Business and to comply with our regulatory obligations. If you choose not to provide some of the requested information to us, we may be forced not to enter into an agreement with you or to refuse the performance of an existing agreement and consequently terminate it as we will not be able to fulfil our contractual and regulatory duties.
We keep the information as up to date as possible, and will change any details, such as your address, promptly when you inform us that they have changed.
Personal data that may be processed by Trading 212 comprise as well any type of electronic communications such as letters, emails, chat messages, telephone conversations, tax identification number and any related tax information, any personal information resulting from the KYC/AML checks carried out by Trading 212 pursuant to the applicable legislation relating to the fight against money laundering and terrorist financing.
Your use of the Website and related mobile applications and online services involves the automated collection of certain types of information, some of which may be considered personal information. This information includes: IP address, browser type and operating system.
In addition, the Website uses a range of cookies to improve and personalise your experience. More information about these can be found in our Cookies Policy.
Lawfulness of processing
We will process your personal data (including collect, use, store and transfer, if applicable):
Purposes
Trading 212 will process your personal data for the purposes of:
Who are the recipients of your personal data?
Your personal data is received and processed by those employees of Trading 212 that need it for the execution of contractual, legal and regulatory obligations. Further, we may disclose, to the extent we deem such disclosure or transmission is necessary for satisfying the purposes set out above, to the following recipients:
We will require any entity to whom we disclose your information or who may obtain it on our behalf to ensure its confidentiality, and to handle it in line with the legitimate purpose for which they are allowed to access it and in accordance with the GDPR. We will not share or sell your information with third parties for their own independent marketing or business purposes without your consent.
Transferring Information Internationally
The personal data that we collect from you may be transferred to and stored at a destination outside the EEA, including at destinations that are or aren’t subject to a decision by the European Commission establishing an adequate level of protection of personal data. It can be shared with other companies within the Trading 212 Group, processed by staff working for us or for one of our suppliers, located outside the EEA. Such personnel may, for example, be involved in the execution of our support services. We will take all reasonable necessary steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy and have adopted appropriate safeguards to protect it.
We will process your personal data for the entire duration of the Agreement you have concluded with us and for a period of five years after the termination of the Agreement to comply with the applicable anti-money laundering legislation and legal safe-keeping obligations. Further, any personal data will not be retained for longer than the time necessary for satisfying the purposes of its processing, subject to the general statutory limitation periods and the mentioned retention period where the applicable laws require that the personal data is retained for a certain period after the termination of our business relationship with you.
You have the right to:
Please contact us using the contact details provided below to make a request in respect of your rights. We will use commercially reasonable efforts to respond to your request within 30 days of receiving such request. If we cannot honour your request within the 30-day period, we will let you know the reasons why and when we expect to be able to fulfil your request.
We put a lot of efforts and apply the highest technical and organisational standards to ensure that your personal data is secured and kept confidential. Any personal data that you provide to us is stored on secure servers, and we use rigorous procedures to protect against loss, misuse, unauthorised access, alteration, disclosure, or destruction of your personal data. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with the applicable laws and regulations. Part of the measures that we apply to provide a high level of security in terms of personal data management include, among others:
We maintain security and incident response plans in the event of a physical or technical incident to handle this in a timely manner and limit any negative effect of such incident. Although we work hard to protect your personal data, we cannot guarantee that our safeguards will prevent every unauthorised attempt to access, use or disclose personal data.
Please recognise that you play a vital role in protecting your own personal data. When registering with our services, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third parties, and to immediately notify us if you become aware of any unauthorised access to or use of your account. If you believe that any of your account login details have been or might have been exposed, you can change your password at any time through our Website, as well as immediately contact our customer service. Given the nature of communications and information processing technology, we cannot guarantee that information, during transmission through the Internet, will be absolutely safe from intrusion by others.
Your information will be held on our secure computer systems. We have in place systems and procedures to prevent unauthorised access, improper modification or disclosure, misuse or loss of information.
We need to hold your information for some time after you have provided it to us, even if we no longer have a contractual relationship with you. Once we consider that such information is no longer needed, we will destroy it.
If you have any questions with regard to your rights or the present policy or if you consider that we have failed to respect your confidentiality, you may contact us by:
Phone: +44 203 769 98 97
Email: info@trading212.com
Address:
Trading 212 UK Ltd.
107 Cheapside
London EC2V 6DN
or
Phone: +359 800 46049
Email: info@trading212.com
Address: 3 Lachezar Stanchev Str.
Litex Tower, floor 10
Sofia 1756, Bulgaria
We inform you that we use video surveillance in our offices and if you visit any of our office premises, you may be subject to video recording. We are also obliged by law to record all our telephone conversations with clients.
Trading 212 Data protection officer
You may also contact our Data Protection Officer about any request you have related to your personal data:
Email: dpo@trading212.com
If you are not satisfied with our response to any complaint with regard to your personal data, you have the right to lodge a complaint with the respective supervisory authority, namely:
If you are a client of Trading 212 UK Ltd.: the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/ or by phone on +44 1625 545 745.
If you are a client of Trading 212 Ltd.: Commission for personal data protection at https://www.cpdp.bg/en/index.php?p=pages&aid=5
1592 Sofia, 2, Prof. Tsvetan Lazarov blvd.,
Email: kzld@cpdp.bg
If you access links on the Website to third party websites which are not owned by Trading 212, or if you access the Website through links from other websites, please be aware that these websites have their own privacy policies. We do not accept any responsibility or liability for these privacy policies. You should check and review these privacy policies before you submit any personal data to these websites.
We use a tool provided by TrueLayer Limited (www.truelayer.com) ("TrueLayer") that allows you to send information on your payment accounts to us and other service providers. In order to use our services, you will be asked to agree to their Terms of Service (https://truelayer.com/enduser_tos/) and enter your payment account details with TrueLayer or, for Open Banking connections, you will be redirected to your bank by TrueLayer in order to authenticate yourself. The Terms of Service set out the terms on which you agree to TrueLayer accessing information on your payment accounts for the purposes of transmitting that information to us. We use a tool provided by TrueLayer to initiate payments from your payment account. In order to use our services, you will be asked to consent to the payment via TrueLayer and TrueLayer's terms of service (https://truelayer.com/enduser_tos/) will apply to the payment initiation. TrueLayer's Terms of Service set out the terms on which you agree to TrueLayer initiating a payment from your payment account. TrueLayer is subject to UK and EU data protection laws and is required to treat your data in accordance with those laws, as well as the TrueLayer's Terms of Service and TrueLayer's Privacy Policy (https://truelayer.com/privacy/). TrueLayer is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 to provide account information services and payment initiation services (Firm Reference Number: 793171 ).
We use GoCardless to process your Direct Debit payments. More information on how GoCardless processes your personal data and your data protection rights, including your right to object, is available at gocardless.com/legal/privacy
The services offered by Trading 212 are not allowed to be used by any person under the age of 18. We do not knowingly collect personal information from children under the age of 18 without the consent of the child's parent or guardian. If you learn that anyone younger than 18 has unlawfully provided us with personal data, please contact us, and we will take steps to delete such information.
We may change this Privacy Policy from time to time by posting the updated version on our Website. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We advise you to review this page regularly to stay informed and to make sure that you are happy with any changes. If the changes are significant, we will provide you with a more prominent notice such as an email notification or through the Services. If you disagree with the changes to this Privacy Policy, you should discontinue your use of the Website or related Services. If we change this Privacy Policy in a way that will affect how we use your personal data, we will advise you of the choices you may have as a result of those changes.